Returns & Refunds

Returns & Refunds

We want you to love your Fully Automatic Electric Shaker Cup. If something isn't right, we've made our return process as straightforward as possible.

30-Day Return Window

You may return your shaker cup within 30 days of the delivery date for a refund or exchange. To be eligible, the item must be:

  • Unused and in the same condition you received it
  • In its original packaging, with all accessories included (charging cable, mixing blade, lid)
  • Accompanied by proof of purchase (order number or confirmation email)

How to Start a Return

Email us at support@syndicatedistrict.com with your order number and the reason for your return. Our team will confirm your eligibility and send you return instructions, including the address to ship the item back to.

Refund Processing

Once we receive and inspect your returned item, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5-10 business days. Please note that your bank or card provider may take a few additional days to reflect the refund on your statement.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect, in which case we cover the cost. We recommend using a trackable shipping method, as we cannot issue a refund for a return that gets lost in transit.

Exchanges

Want a different color or a replacement unit instead of a refund? Let us know when you contact support — we're happy to arrange an exchange once your original item is received, subject to availability.

Damaged or Defective Items

If your shaker cup arrives damaged or has a manufacturing defect, contact us within 7 days of delivery with:

  • Your order number
  • A brief description of the issue
  • Photos or a short video showing the damage or defect

Once verified, we'll send you a free replacement or a full refund — your choice, no need to return the faulty unit in most cases.

Non-Returnable Items

For hygiene reasons, once the mixing blade or sealing components have been used, they cannot be returned or exchanged unless faulty. We also cannot accept returns on items that show clear signs of use, such as scratches from mixing, residue, or missing original packaging.